Our promise
Digital files can't be "returned", so we look at every request personally and fairly. Within 14 days of your purchase you can get a refund when:
- you bought the same product twice (for example on its own and again in a bundle),
- the files don't work or are clearly different from the product description, and we can't fix it for you,
- you were charged but couldn't download anything.
When refunds aren't possible
- You changed your mind after downloading the files.
- The product works as described but isn't what you hoped for (please look at the previews and file details first — or ask us before buying).
- More than 14 days have passed since the purchase.
How to request a refund
Contact us with the topic "Order or refund", your order number (for example ZM-2026-000123) and a short description. We usually answer within two working days. If something is broken, we'll first try to help — often a fixed file is faster than a refund.
What happens next
- Approved refunds go back to the payment method you used, through our payment provider. It can take 5–10 days to show up on your statement.
- After a full refund, the download access and the license for the refunded products end.
- For a Full Access Pass, a refund ends the pass and the access to everything downloaded with it.
Legal rights
This policy does not limit any rights you have under the consumer law of your country.